We’re looking for a proactive and tech-savvy Tech Support Specialist to join our growing team. As the first line of support, you'll help users troubleshoot issues, provide clear and effective solutions, and ensure a seamless technical experience for all.
Responsibilities
- Provide prompt technical support via phone, email, or ticketing system
- Troubleshoot and resolve issues related to software, hardware, and networks
- Guide users through step-by-step solutions—both technical and non-technical audiences
- Document incidents, resolutions, and escalate complex problems when needed
- Assist with system installations, configurations, and setups
- Maintain internal knowledge bases, manuals, and FAQs
- Collaborate with DevOps and development teams for in-depth issue resolution
Requirements
- At least 3 years of experience in a technical support role
- Strong knowledge of computer systems and software applications
- Hands-on experience with Windows, macOS, and Linux environments
- Solid understanding of network fundamentals (TCP/IP, DNS, VPN, etc.)
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work independently and in a collaborative environment
- Customer-oriented mindset with patience and clarity when helping users
- Experience supporting network devices – a strong advantage